Lunarpages

“Lunarpages offers enterprise-level reliability and friendly customer support.”

Overview
Lunarpages has been offering quality web hosting since 2000 and continues to be a solid provider. It is owned by Add2Net Corporation which has experience providing large scale managed and unmanaged hosting services. So you know Lunarpages can handle your web site. The Company takes great pride in customer satisfaction. Its reliability, uptime, and customer support are some of the best in the industry.

Features
You will find all of the standard web hosting features at Lunarpages. Their Basic Plan is a package that works for most web sites out there. In addition, Lunarpages gives you a free domain for life on all plans as long as you host with them. They also offer additional domains for $7.95 each. Lunarpages uses the poplar CPanel as their web site control panel. CPanel provides a user-friendly interface to many different functions like e-mail, MySQL databases, setting up forums, shopping carts, chat rooms, search engine submission, and free CGI scripts accounts. Lunarpages customers also get access to 20 webmaster and web design software programs from CoffeeCup Software. It is $700 worth of software and makes creating a web site easy.

Price
LunarPages offers competitive pricing but not the cheapest in the industry. Its price of $6.95 a month is its basic hosting package and offers enterprise level reliability at a shared hosting price. In addition to a 30-day money back guarantee, LunarPages offers a free domain name for life, free setup and does not have daily restrictions with your disk space and bandwidth usage. The Compay’s 12 and 24 month shared hosting plans also include more than $700 of CoffeeCup webmaster and web design software (20 programs) free with every new and renewed hosting account. CoffeeCup is a veteran in web design industry.

Reliability
Lunarpages strength is its reliability and commitment to quality hosting. Their datacenter is located in Los Angeles, California, and provides some of the highest levels of security, redundancy and reliability in the web hosting industry. Its technology is scalable and because the company also provides enterprise solutions, its systems must be top shelf. Lunarpages utilizes a 2,000 Mbit fiber network that is connected directly to over 100 carriers such as Mzima Networks, NTT/Verio, Level3, AT&T, SBC, Microsoft/MSN, AOL/TimeWarner and Cable & Wireless. Its servers are Dell™ PowerEdge 2850 servers that are equipped with dual Xeon 3.2Ghz processors and 4GB memory. Their trained specialists utilize proprietary software to monitor their system for attacks and outages and continuously benchmark the system for performance. They say on their website, “We experience 99.9% uptime on all servers and network equipment over a 12 month period. That 0.1% is equal to approximately 9 hours of downtime in a year, not even a full day.”

Customer Service
Customer support one of the best aspects of Lunarpages. Their Quality Control Department addresses escalated customer support issues and evaluates the performance and effectiveness of its offerings and conducts “secret shopper” support tests to evaluate response quality. The Company’s in-house 24/7/365 support offers a variety of customer service options. Lunarpages’ toll free telephone support utilizes a state of the art system provides friendly, fast and convenient customer support seven days per week. All support calls are received in one call center so you have a network of people who can assist one another and escalate calls as necessary. In addition to phone support, you will also find email support and a forum staffed by Lunarpages personnel and customers. The forum is a great resource for design and development support that may be beyond the scope of phone and email support. Lunarpages also provides an extensive Frequently Asked Questions section (FAQ), a web hosting and Internet terminology glossary and flash tutorials.

Lunarpages is solid web hosting with some of the best customer support out there.